Consumer Data Privacy Policy

Trailparts Pty Ltd is strongly committed to the security of any of the personal information that you provide us with. Protecting your privacy is of utmost importance to us and therefore any personal information that we hold on file will only be used to service your orders, improve our website, and notify you of our services, activities or other related news. Your personal information will be held securely by Trailparts Pty Ltd and will not be disclosed except for this purpose or when required by law. You have the right to view and update your details at any time. If you do not wish to hear from us any longer, please email us at The following policy information will help explain how Trailparts Pty Ltd protects your personal information.

What information is being collected on our website?

Any visitor to the Trailparts Pty Ltd website remains anonymous unless they submit a catalogue request form, contact us form, or log in and/or register for online purchasing, at which point they identify themselves as a customer and provide us with the information we need to service their order requirements effectively. The only information collected on the website is that which is voluntarily provided through any of the methods listed prior. We may use this information to contact you about your request or notify you of updates about Trailparts Pty Ltd. You can elect not to receive promotional emails from us by un-ticking the box provided at the registration process.

How does Trailparts Pty Ltd protect customers’ information on its website?

Access to personal information may only be obtained by the customer to whom it belongs by logging in to their account through a password and username protected gateway. When an order is placed with us via our website, the details of the order are transmitted to us by secure mail. Any payment or transaction information that is entered during the online transaction process takes place on a secure 3rd party certified solution provider’s (CSP) server – Payment Express. Payment Express are fully AIS PCI DSS compliant. All this information is encrypted before it is transmitted using SSL technology. As an added measure of security we do not retain your credit card details once the payment has been processed.

What is Trailparts Pty Ltd’s policy on the privacy of my personal information and 3rd parties?

Trailparts will not sell, swap, trade, rent, or give any individually identifying information to any third parties without your specific written consent. Any personal information passed to Payment Express through the payment process is not stored nor retained by Payment Express once the transaction is completed.

If I am uncomfortable with ordering online are there other methods?

If you would prefer to order by an alternative method you are able to do this by phone 1300 538 598, or email to